Exchange and return policy

At Cozmo Care, we strive to provide a great shopping experience to our customers, including a flexible exchange and return policy. We want to make sure you are completely satisfied with your purchase, so we offer a 3-day exchange and return policy from the date you receive your product.

Cases of exchange and return

You have the right to exchange or return the product in the following cases:

If the product is defective or damaged.
If the product does not conform to the specifications mentioned on the website.
If you are not satisfied with the product for any other reason.

Terms of exchange and return

The product must be returned to us in the same condition as it was received and in its original box and packaging intact.
When returning the product, the original invoice must be presented.
All products must be returned to us within 3 days of receipt, unused, with all product packaging tags still attached and in the same condition as they were received.

Exchange and return procedures

If you would like to exchange or return a product, please follow these steps:

Log in to your account page on our website and fill out the return form.
An email will be sent to you with instructions on how to return the product.
Pack the product in its original packaging and deliver it to the nearest post office.

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Only the product value will be refunded, excluding cash on delivery fees and shipping fees.
It will take up to 10 business days to process an exchange or refund.

call us

If you have any questions about our exchange and return policy, please contact us.

We do our best to ensure that you are satisfied with your purchase from Cozmo Care. If you have any questions or concerns, please do not hesitate to contact us.

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Exchange and return policy

Cases of exchange and return